The B.E.S.T. Tele-Negotiation Skills and Strategies

One of the easiest ways to succeed in negotiation is to have a set of systematic skills and strategies to assist with planning and preparation, contribute to powerful problem solving and ensure satisfactory outcomes with a minimum of stress.

The B.E.S.T. Tele-Negotiation Skills and Strategies Program includes the following:

• Understanding negotiation
• The essentials of planning and preparation
• Clarifying personal and professional limits and boundaries
• Power issues and how to manage them
• The proven BEST six-step negotiation process
• The four-choice model in negotiation
• Strategies for successful rapport building
• Working with cross-cultural issues
• Successful questioning techniques for multi–dimensional understanding
• Handling complaints and concerns positively
• Seven steps to resolving conflict
• Stress diffusing skills – for all parties!
• Three ways to reach agreement
• Finalising and following through

This program was developed in Australia, supports all levels of experience and expertise, and is highly involving and interactive.

For your own customised version of this program, to improve the negotiation effectiveness of your people, contact our Head Office.