The B.E.S.T. Support Services Program

And when they’re not well trained, team oriented, motivated and productive, everything stops going round, at least as well as it is meant to. This program is designed to ensure that your support services are as supportive as possible, by providing your support staff with the knowledge, skills and attitudes that are the Key Success Areas for the smooth efficient and profitable functioning of your organisation.

The B.E.S.T. Support Services Program was designed and developed to meet the demands for motivation and service quality through the particular pressures of a professional service environment. Confident, professional, enthusiastic people create an environment of success which is contagious, and which has immediate impact on the wellbeing of every other area of contact.

The B.E.S.T. Support Services Program embraces all elements of a customer-focussed culture, including high level self-esteem and respect for quality internal service orientation. One particular feature of the System is the concept of ownership and responsibility, which when missing is often a cause of dissatisfaction and de-motivation, both for internal and external relationships.

It’s easy to learn and remember. It was created in Australia, so it’s culturally comfortable for participants. And it is always client focussed, both in content and in structure and design.

PROGRAM CONTENTS

• The meaning of great service and support
• Key Success Areas - essential Knowledge, Skills and Attitudes
• Building good relationships
• Dealing with ‘different’ people
• Values and visions for team achievement
• Professional telephone techniques
• Conflict resolution in a work environment
• Self empowerment for essential time and stress management

With the addition of any further information you need your team to absorb

TRAINING METHODOLOGY

The program is ideally conducted over one full day or two half days but can be modularised into a different format if preferred.

Workshops can be conducted for up to 20 participants. The minimum effective group size is 8-10, as much ‘discovery’ learning takes place from participant participation.

Equipment used is kept to a minimum, to allow real-time discussion and involvement; flip charts and workbooks are our preferred media.

Additionally, specifically customised ‘keeper’ items can be developed, such as laminated desk mats or pocket cards, to act as ongoing reminders, as appropriate for your own corporate culture..

Although intensive and hard working, the entire program is lively, interactive and enjoyable, providing valuable learning experiences in a friendly environment.

ACTION STEPS

To organise your own customised version of The B.E.S.T. Support Services Program please contact our Head Office.