Making Progress

Progress Training Systems Pty Ltd was incorporated in 1988 with the commitment and endeavour to provide training programs to enhance
the progress and performance of organisations and their people.
At Progress, our expertise is in designing and delivering proven, practical hands-on people programs that create real behavioural change within teams.

We know that every organisation and work environment varies in systems, strategies and culture – we therefore customise our programs specifically for our client’s unique requirements.

Janelle Nisbet
Managing Director

SOCIAL STYLE® & Versatility Certified Instructor
Adaptive Mindset for Resiliency™ & Instruments Certified Instructor
Institute for Type Development – MBTI Certified
Cert Human Resource Management
Adv. Cert Training and Development
Cert IV Assessment and Workplace Training
Cert Positive Psychology – University of Sydney

Professional Memberships
AusContact Association

Janelle is a human performance expert.  Janelle has a background in managing and leading highly successful teams in three competitive industries. Throughout her corporate career working with teams in the banking and finance, stock broking and telecommunications areas, Janelle was known as someone who could bring out the best in her people.

Janelle’s corporate experience includes nine years in the fast-paced, ever changing call and contact centre industry where Janelle and her teams were recognised with 10 industry awards for excellence. Janelle has built a team of industry specialists to join her at Progress and bring to business the very BEST in training know-how and people performance programs.

Janelle regularly consults and speaks to industry groups.  She specialises in the areas of coaching, creating and leading high performing teams. Her award winning people development skills have created great demand for her in many organisations as a trainer of leaders and coaches, as well as a motivator and inspirer of service excellence.

Mary Lalor

Grad Cert Business Management
Assoc. Australian Insurance Institute
Dip of Counselling

Mary has a broad background and over 20 years experience in Contact Centre Management and Operations.
Mary is a Business Transformation Specialist. Mary’s primary expertise is in developing and implementing strategies to transform business operations, developing people and culture, and optimising contact centre management and operations.
Mary has a broad background with experience spanning across general insurance, commercial insurance, branch and contact centre distribution. This has involved the establishment, integration and performance of new acquisitions and products, major change design and the negotiation and delivery of operational results across multiple markets, brands and locations.

Jacky Hanan

SOCIAL STYLE® & Versatility Certified Instructor
Advanced Management Program, Harvard Business School, Boston, USA
MBA, RMIT University, Melbourne
Certificate IV Training and Assessment TAE40110
European Marketing & Business Program, Brest Business School, France

Jacky has extensive experience consulting with businesses that require communication, strategic branding, marketing, customer service strategies and efficient business processes introduced. Including building productive teams and inspirational leaders in various areas – marketing, business development, operational and customer service teams.

Call today to discover how we can help you and your organisation Progress further: 0411 358 333