The B.E.S.T. Conflict Management System

Of course, they don’t – and conflict arises. It’s inevitable – and it can be destructive and very expensive. It can also be productive, progressive and profitable, if it’s well managed.

The purpose of this program is to have every individual take personal responsibility, not for the conflict but for their response. To share strategies for effective resolution, for prevention and for positive turnarounds. Your people will leave feeling more confident, relaxed and capable, with an expanded range of responses available to them. We’ll provide additional skills for managing difficult customers, colleagues and situations, with a focus on awareness and respect in diversity.

This program may be tailored for your group, however contents will generally include:

• The cost of conflict and its potential benefits
• Understanding individual respons-ability
• The value of a healthy team and positive relationships
• Understanding different behavioural styles
• Handling difficult customers and colleagues
• Responding to emotions
• 7 Steps to Conflict Resolution
• Positive assertiveness and problem solving
• Personal empowerment, action plans and commitments

Workshops can be conducted for up to 20 participants, who will be divided into clusters of 5 or 6. The minimum effective group size is 8-10, as much learning takes place from participant participation. Equipment used is kept to a minimum, to allow real-time discussion and involvement. Resources required are a comfortable room, cluster seating, a flip chart and CD player.

Although intensive and hard-working, the program is lively and interactive, providing valuable ‘discovery-learning’ processes.

ACTION STEPS

To organise your own customised version of The B.E.S.T. Conflict Management System please contact our Head Office.