It was refreshing to deal with a company like Progress Training Systems, who were willing to listen to our needs, took the time to get to know and understand our business, were flexible to change and showed desire, commitment and passion to see their training make a real difference to our business. Your buy-in and commitment exceeded my expectations.

General Manager, Gaming Machine Operations
Crown Casino Limited

The training was adapted specifically to cater to a unique service centre environment within a tertiary education setting. Noticeable changes have occurred in the Service Centre… you have brought a new dimension of customer service to UniAdvice by providing a tailored training program that was a high calibre and relevant to the business.

Operations Co-ordinator
University of Wollongong

The Travel Corporation recently held the BEST Leadership Development Program aimed at designing, discussing and practicing the best possible leadership and management strategies for 25 current Team Leaders and Managers of differing experience. Professionally, the course led me to reassess my current form of management style and aim for more definition in the production of my day. Personally, I gained an enormous amount of positive energy and insight. I look forward to any future programs.

Customer Service Manager
The Travel Corporation

You recently came and delivered your BEST Teleselling System to myself and a few other staff. I just wanted to give you some feedback, because I found the training session to be absolutely nothing like I have had been taught before. I really enjoyed the class and have taken a lot on board. I have been on the phones today and found myself more actively thinking about the person I am talking to, what their behavioural style is, and being able to connect with them better. I don’t know if you get much feedback from your classes but a lot of us have taken this onboard and look forward to the next few follow ups!

Senior Customer Service Representative
iinet

I would like to thank you again for your efforts and the work you did with our staff. Since running the BEST program we have seen pleasing results across all of our member service areas. Our Branches and Contact Centre have made considerable improvement in their cross selling and in particular their insurance sales. We have been able to accomplish a 32% increase in General Insurance sales compared to the previous year, and a 12.43% in loan protection insurance. We strongly believe that your approach to this program and enthusiastic delivery has been the catalyst for improvement in our financial performance and customer service standards.

Executive Manager Member Services, Marketing & New Business
Police Credit (BankVic)

I just wanted to thank you for yet another great course. I learnt so much over the past two days and its really opened my mind to so many ideas to continue building the great credit team that we have been working on over the past 9 months. We are quite excited about incorporating our new skills gained from your training into our credit team and the monthly meetings, especially the B.E.S.T System for Team Achievement. Thank you again for such a wonderful course, I feel like I have had a big injection of positive creativity to help contribute to a great year for Bibby.

Senior Credit Officer
Bibby Financial Services Australia Pty Ltd

I would like to thank you once again for the pleasure and opportunity given to staff in attending your training, which was thoroughly enjoyed by them. The areas covered and the examples given fulfilled my expectations and the delivery of training also aligned with the environment which the staff experience daily.

Manager Customer Services
Liverpool City Council